1. Demystifying six sigma
Author: / Alan Larson
Library: Central Library and Document Center of Shahid Chamran University (Khuzestan)
Subject: Total quality management.,Six sigma (Quality control standard),Customer services--Quality control
Classification :
HD
,
62
.
15
,.
L372
,
2003
2. Demystifying six sigma
Author: / Alan Larson
Library: Central Library and Information Center of the University of Mohaghegh Ardabili (Ardabil)
Subject: Total quality management,Six sigma (Quality control standard),Customer services- Quality control
Classification :
HD62
.
15
.
L373
2003
3. Demystifying six sigma : a company-wide approach to continuous improvement
Author: Larson, Alan.
Library: Library of Razi Metallurgical Research Center (Tehran)
Subject: ، Total quality management,، Six sigma )Quality control standard(,Quality control ، Customer services
Classification :
HD
62
.
15
.
L373
2003
4. Design and management of service processes
Author: Ramaswamy, Rohit
Library: Central Library of Sharif University of Technology (Tehran)
Subject: ، Customer services-- Management,، Service industries-- Quality control,، Production planning,، Total quality management
Classification :
HF
5415
.
5
.
R35
1996
5. Empowerment :
Author: Conrad Lashley.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services-- Management.,Service industries-- Management.,Service industries-- Quality control.,Customer services-- Management.,Dienstleistungsbetrieb.,Empowerment.,Service industries-- Management.,Service industries-- Quality control.
Classification :
HD9980
.
5
.
L35
2001
6. Innovation and quality improvement in service organizations /
Author: guest editors, Alison M. Dean and Ross L. Chapman.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services-- Management.,Customer services-- Quality control.,BUSINESS & ECONOMICS-- Distribution.,BUSINESS & ECONOMICS-- Marketing-- General.,Customer services-- Management.,Customer services-- Quality control.
Classification :
HF5415
.
5
.
I66
2002eb
7. Monitoring, measuring, and managing customer service
Author: Goodman, Gary S
Library: Central Library of Sharif University of Technology (Tehran)
Subject: Handbooks, manuals, etc ، Customer services-- Quality control,Handbooks, manuals, etc ، Customer services-- Evaluation,Handbooks, manuals, etc ، Customer services-- Management
Classification :
HF
5415
.
5
.
G67
2000
8. Service design
Author: Andrew Polaine, Lavrans Løvlie, and Ben Reason
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services-- Management,Customer services-- Quality control
Classification :
HF5415
.
5
.
T65
2010
9. Service quality: research perspectives
Author: / Benjamin Schneider, Susan S. White
Library: Central Library and Archive Center of shahid Beheshti University (Tehran)
Subject: Customer services,Customer services,Consumer satisfaction,-- Quality control,-- Management
Classification :
658
.
812
S358S
2004
10. Value proposition design :
Author: / written by Alex Osterwalder ....[et al.] ; designed by Trish Papadakos
Library: Central library of medical university of Isfahan (Esfahan)
Subject: Customer services,Quality control,Production management,Business planning,Strategic planning,Customer relations, - Management , - Quality control
Classification :
HF5415
.
5
.
V3
2014
11. Value proposition design :
Author: Alexander Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Business planning.,Customer relations.,Customer services-- Management.,Production management-- Quality control.,Quality control.,Strategic planning.
12. مستند سازی فرایندها و بهبود کیفیت خدمات
Author: / مریم مالکی
Library: Imam Reza International University library and information center (Khorasan Razavi)
Subject: کیفیت فراگیر -- مدیریت,Total quality management,خدمات مشتری -- کنترل کیفی,Customer services -- Quality control,کیفیت فراگیر -- مدیریت -- ارزشیابی,Total quality management -- Evaluation
Classification :
HD
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